Frequently Asked Questions
Clear answers about our platform, services, and how we support Australian pet owners.
No. Urban Forest Base is an informational and discovery platform. We help pet owners find veterinary services and access educational content, but we do not provide medical treatment, diagnoses, or clinical care of any kind.
We offer a vet directory, pet health guides, emergency awareness resources, city-based local discovery, and editorial articles covering grooming, boarding, nutrition, and preventive care. Explore our Services page for a full overview.
Visit our Emergency Care page for guidance on urgent situations, then use the Local Vets directory to filter for emergency and after-hours clinics in your area. In a life-threatening emergency, contact a vet clinic or animal hospital directly — do not wait for a response from us.
No. We do not process bookings or manage appointments. Our platform provides information to help you identify suitable clinics. Contact the clinic directly by phone or through their own booking system to schedule a visit.
All content is for general informational and educational purposes only. It is not a substitute for professional veterinary advice, diagnosis, or treatment. Every pet is different — always consult a qualified veterinarian about your pet's specific health concerns.
We strive to keep our health guides and directory listings accurate and up to date. Content is researched and reviewed regularly, but details such as clinic hours, services, and pricing can change without notice. We encourage you to verify information directly with the relevant clinic or professional. If you spot an error, please contact us.
We currently feature pet care resources for Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, with ongoing expansion to regional areas. Visit our Locations page for city-specific listings and resources.
Our directory includes publicly available information about registered veterinary clinics operating in Australia. Listings are structured for clarity and comparison. Inclusion in our directory does not constitute an endorsement, referral, or guarantee of service quality. We recommend verifying credentials and services directly with each clinic.
Yes. Access to our health guides, vet directory, and educational resources is free for pet owners. We may earn revenue through partnerships or advertising in the future, but core informational content will remain accessible. Any sponsored content will be clearly labelled.
We collect limited personal information when you contact us or interact with our site. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles. We do not sell your personal data. For full details, read our Privacy Policy.
Yes. Clinic representatives can request updates to their listing details or ask for removal by emailing hello@urbanforestbase.com. We aim to process listing change requests within five business days.
We welcome corrections and feedback. Use our Contact form or email us directly with the page URL, a description of the issue, and any supporting details. Your input helps us maintain the quality and reliability of our platform.