Terms of Use

Effective date: 1 March 2026
Last updated: 20 June 2026

These Terms of Use ("Terms") govern your access to and use of the Urban Forest Base website at urbanforestbase.com ("Website", "Platform", or "Service"), operated by Urban Forest Base ("we", "us", or "our"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years of age (or have parental or guardian consent), that you have read and understood these Terms, and that you agree to comply with them and all applicable laws and regulations in Australia.

2. Description of Service

Urban Forest Base provides an online platform offering:

• Educational pet health guides and editorial content
• A directory of veterinary clinics and pet care service providers
• City-based local discovery resources
• Emergency awareness and informational guidance
• Search and filtering tools to help pet owners find relevant resources

We do not provide veterinary services, process medical appointments, maintain patient records, or offer telehealth consultations.

3. No Medical Advice

All content on this Website — including health guides, articles, emergency checklists, symptom information, and directory listings — is provided for general informational and educational purposes only. It is not intended to be, and must not be relied upon as, a substitute for professional veterinary advice, diagnosis, or treatment.

You acknowledge that:

• Health information may not apply to your pet's specific circumstances
• Content may become outdated and should be verified with a qualified professional
• Delaying or avoiding veterinary care based on Website content may harm your pet
• In an emergency, you should contact a vet clinic or animal hospital immediately

Never disregard professional veterinary advice or delay seeking it because of something you have read on Urban Forest Base.

4. Vet Directory and Third-Party Listings

Our vet directory and service listings contain information sourced from publicly available data and third-party submissions. While we strive for accuracy, we do not guarantee the completeness, reliability, or currentness of any listing.

Inclusion in our directory does not constitute an endorsement, referral, or recommendation of any clinic or service provider. You are solely responsible for verifying credentials, services, pricing, and availability directly with the provider before engaging their services.

We are not party to any agreement between you and a third-party service provider listed on our Website.

5. User Conduct

When using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or fraudulent information via our contact form
• Attempt to gain unauthorised access to our systems or other users' data
• Scrape, crawl, or systematically extract data from the Website without our written consent
• Interfere with or disrupt the Website's functionality or security
• Reproduce, distribute, or commercially exploit our content without permission
• Impersonate Urban Forest Base, our staff, or any other person or entity

6. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, layout, and software — is the property of Urban Forest Base or its content licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

You may view and print content for personal, non-commercial use only. Any other reproduction, modification, distribution, or public display requires our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law under the Australian Consumer Law and other applicable legislation:

• The Website and all content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
• We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components
• We are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Website or reliance on its content
• We are not liable for any loss or damage resulting from your interactions with third-party clinics or service providers
• We are not liable for any harm to your pet arising from decisions made based on Website content

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the re-supply of the services or the cost of re-supplying the services.

8. Indemnification

You agree to indemnify and hold harmless Urban Forest Base, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Website, your violation of these Terms, or your violation of any third-party rights.

9. External Links

Our Website may contain links to third-party websites, including veterinary clinic sites and partner resources. These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or availability of external sites. Accessing third-party links is at your own risk.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and handle personal information in accordance with the Privacy Act 1988 (Cth).

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Termination

We may suspend or terminate your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Provisions that by their nature should survive termination — including disclaimers, limitations of liability, and indemnification — will survive.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for any disputes arising from or relating to these Terms or your use of the Website.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or other applicable Australian legislation that cannot be excluded, restricted, or modified by agreement.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

15. Contact

For questions about these Terms, please contact us:

Urban Forest Base
Email: hello@urbanforestbase.com
Address: Level 12, 1 Market Street, Sydney NSW 2000, Australia
Contact form